incase you were wondering

FAQs

General

Do I need to book in advance?


Yes! It is best to get in touch with me as soon as possible. The wait time can vary between a couple of weeks to a couple of months.




How does payment work?


All projects require a 50% deposit to book your slot. The remaining 50% will be due before the website is signed over to you.




How will we communicate?


The bulk of communication will happen between over email. I find that is the best method to keep track.





Branding

Can you design me a logo on its own?


No, I do not offer stand alone logo designs. There is so much more behind a successful brand than just a logo.




Why do I need more than one logo?


So you’ve got your brand new logo and you’re in love. You go to set it as your Instagram profile picture and oh no! It’s so small you can’t read it! Luckily you have your branded type mark in your file pack ready to go.




Do I need to do anything before the project starts?


Yes! I will set you a checklist to complete before the start date.




Is my deposit refundable?


No, all deposits are non-refundable and are required to secure your spot in my calendar.




How does payment work?


All projects require a 50% deposit to book your slot. The remaining 50% will be due before the website is signed over to you.




What if I’m not happy with the design after 2 rounds?


I start off each project by asking you to complete a questionnaire all about your business and ideas. I will make sure I know exactly what design route to take before the project begins. Usually, 2 revisions is enough. Any adjustments after the 2 rounds can be purchased under my hourly rate.





Web Design

Why Squarespace?


Look & feel - Squarespace is perfect for any small - medium sized business. Firstly, SquareSpace websites have a streamlined and clean feel that you will struggle to achieve and maintain yourself with other platforms. Behind the scenes - SquareSpace is also incredibly user-friendly from the back end of your website. This means that anyone will be able to return to their design months or years later and make adjustments without having to hire a designer. Affordability - There are several monthly hosting plans to choose from. These range from £10 to £30 depending on your requirements. Moving forward - With SquareSpace, you won’t have to worry about maintaining your site and looking after a number of plug-ins. Everything is in one space and housed under your payment plan. Easy!




Do you write any content for me?


No, I am here to design your website. I can help with some content at an additional cost but I am not a copywriter.




When do I need my content ready by?


A few days prior to the project start date is best. That way I can make sure we have everything ready to go.




Do you purchase the hosting plan and/or domain name for me?


No - this is all you.




How does payment work?


All projects require a 50% deposit to book your slot. The remaining 50% will be due before the website is signed over to you.




Is my deposit refundable?


No, all deposits are non-refundable and are required to secure your spot in my calendar.




Do you include SEO?


Basic SEO is included. Anything further and you are best going to an SEO expert.




What if I’m not happy with the design after 2 rounds?


I start off each project by asking you to complete a questionnaire all about your business and ideas. I will make sure I know exactly what design route to take before the project begins. Usually, 2 revisions is enough. Any adjustments after the 2 rounds can be purchased under my hourly rate.





Illustration

How can I order a custom illustration?


Go over to my contact page and fill in the form. Tell me a bit about what you are looking for. I will respond with a price guide and ask for some reference photos/more info.




Do I need to order in advance?


Yes! Ordering as much in advance as you can is a huge help to me.




How long will it take?


I usually estimate 2-3 weeks as standard, however this can vary.




What paper do you print on?


It’s taken a lot of trial and error but I have finally settled on the most gorgeous 100% cotton archival paper.




How does payment work?


100% of payment for custom artwork is required upfront. On larger orders there is the option to pay 50% upfront and 50% before final work is sent.




Can you provide illustrations for my book/leaflet/website/social media?


Yes! Please fill in the form on my contact page and let me know what you are looking for.





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Anything else?